Return and Refund Policy
At Onasy Jewelry, we take pride in crafting and delivering our jewelry with the utmost care and attention to detail. To ensure full transparency, please review our return, refund, and warranty policy below:
All Sales Are Final
All jewelry purchases are final. No refunds or exchanges are offered.
Customers are responsible for reviewing their orders carefully before completing the purchase.
Exceptions
In the event of an error on our part, we will correct the issue and cover all related shipping and delivery costs.
Order modifications after delivery are not permitted, except in specific approved cases.
Handcrafted Jewelry Disclaimer:
- As each piece is meticulously handcrafted, slight variations between individual items may occur during production.
- We guarantee that your jewelry will arrive as a complete and perfectly matching design, exactly as presented.
Shipping Information
UAE Delivery: 2–5 business days
Gulf & International Delivery: 3–7 business days
Delivery times may vary during holidays or peak seasons.
Customers are responsible for customs clearance, duties, and taxes for Gulf and international shipments.
Warranty Policy
All products include a 1-year warranty from the date of purchase.
The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
Manufacturing defects are eligible for replacement, with shipping and delivery costs covered by Onasy Jewelry.
Warranty claims are subject to inspection upon receipt, and replacement approval will be based on the inspection report.
By purchasing from Onasy Jewelry, you acknowledge that you have read, understood, and agreed to the terms of this policy.
Thank you for choosing Onasy Jewelry to be part of your special moments.