Exchange & Return Policy

Complete transparency for your peace of mind, and an ongoing commitment to the highest standards of quality and safety.

Return Policy

To protect the health and safety of our customers, and in compliance with applicable guidelines, our store does not accept returns or exchanges of jewelry after purchase, except in the case of a clear manufacturing defect.

Your Safety Comes First

This policy reflects the nature of jewelry, which comes into direct contact with the skin. To maintain the highest standards of hygiene and safety, and to prevent any risk of infection or skin conditions, we do not resell any piece once it has left the store.

The Onasy Promise to You

We assure our customers that every piece arrives brand new and has never been used or tried on. We also make sure to display and photograph our products clearly and accurately on our website, so you can choose the right piece with full confidence.

Experienced a Manufacturing Defect?

If you receive a piece with a manufacturing defect, we're here to help. Feel free to contact us directly, and we'll resolve the matter as quickly as possible.